Intercom

Overview

Intercom MCP is Intercom's official remote MCP server that connects Claude to your Intercom customer messaging platform. It provides access to conversations, contacts, articles, and help center content for managing customer support workflows.

Key Features

• Conversation Management: Search, read, and reply to customer conversations. View conversation history and customer context.
• Contact Lookup: Search and view customer and lead profiles with their full interaction history and custom attributes.
• Help Center Content: Access and search knowledge base articles for finding relevant support documentation.
• Team Inbox: View inbox status, conversation assignments, and team workload distribution.
• Tags & Segments: Manage conversation tags and customer segments for organized support workflows.

Who is this for?

• Support teams who want AI assistance in drafting replies and finding relevant help articles
• Product teams analyzing customer feedback patterns across support conversations
• Developers building Intercom integrations who need to access conversation and contact data