incident-management

```bash

# Install

npm install -g snow-flow

# Start the TUI

snow-flow

# Authenticate (in the TUI)

/auth

```

That's it. Snow-Flow auto-initializes on first run and guides you through authentication with ServiceNow and your preferred LLM provider.

---

Snow-Flow is an open-source AI development platform for ServiceNow. It uses the Model Context Protocol (MCP) to give AI assistants direct access to your ServiceNow instance through 400+ specialized tools.

Talk to your ServiceNow instance in plain English:

```

> Create a dashboard widget showing P1 incidents with SLA countdown timers

> Build a business rule to auto-assign incidents based on category

> Show me all incidents assigned to my team from the last week

> Create a knowledge article explaining the password reset process

```

Snow-Flow handles everything: Update Set creation, ES5 validation, widget coherence checks, and deployment.

---

vs ServiceNow Build Agent

| Feature | Snow-Flow | ServiceNow Build Agent |

|---------|-----------|------------------------|

| Cost | Free (open source) | $150K-$4.5M implementation |

| AI Model | 75+ providers - Claude, GPT, Gemini, DeepSeek, Ollama | NowLLM only |

| Development | Any IDE - VS Code, Cursor, terminal, JetBrains | Browser-based Studio |

| Integrations | Jira, Azure DevOps, Confluence, GitHub | ServiceNow only |

| Source Code | 100% open source | Proprietary |

| Self-hosted | Yes | No |

| Architecture | Multi-agent orchestration | Single agent |

Key Features

• 379+ MCP Tools - Complete ServiceNow coverage across 15 categories
• Any LLM Provider - Claude, GPT, Gemini, DeepSeek, Llama, or free with Ollama
• Built-in TUI - Interactive terminal interface with keyboard shortcuts
• ES5 Validation - Catches Rhino engine errors before deployment
• Update Set Management - Automatic change tracking
• Widget Coherence - Validates HTML/Client/Server communication
• Local Development - Pull artifacts to local files, edit with your IDE, push back
• Multi-IDE Support - Claude Desktop, Cursor, Windsurf, Continue.dev

---

```

┌─────────────────────────────────────────────────────────────────┐

│ Snow-Flow TUI