feedback-mastery

Overview

Feedback Mastery is a Claude Code skill that provides structured frameworks for navigating difficult workplace conversations and delivering constructive feedback. It covers the Preparation-Delivery-Follow-up model for planning conversations end-to-end and the Situation-Behavior-Impact (SBI) technique for keeping feedback specific and objective.

Key Features

• Preparation-Delivery-Follow-up Model — A three-phase framework that walks you through understanding the issue, defining goals, delivering feedback with evidence, and setting up follow-up actions.
• SBI Feedback Technique — Structures feedback around Situation, Behavior, and Impact to remove assumptions and reduce defensiveness.
• Conversation Scenario Coverage — Applicable to performance reviews, 1:1 meetings, conflict resolution, stakeholder expectation management, and receiving feedback constructively.
• Step-by-Step Preparation Guidance — Includes self-assessment questions to clarify the problem, gather facts, and set conversation goals before engaging.

Who is this for?

This skill is aimed at managers, team leads, and individual contributors who need to give or receive feedback in professional settings. It is especially helpful for anyone who finds difficult conversations stressful and wants a repeatable, research-backed structure to follow.