Skills

Maps and optimizes customer journeys by identifying touchpoints, analyzing user experience, and designing strategic improvements across key interaction stages.

Maps customer interactions across touchpoints, visualizing pain points and optimizing user experience through detailed journey analysis

Aggregates and summarizes customer reviews from multiple sources to provide comprehensive product insights and sentiment analysis.

Helps customer success teams optimize client relationships through strategic onboarding, retention, health scoring, and expansion strategies.

Automates customer support interactions by routing inquiries, generating responses, and tracking support ticket resolution across communication channels.

Designs comprehensive customer training programs with multi-modal content, learning paths, and certification tracks to accelerate product adoption and user proficiency.

customizing-opencode skill from third774/dotfiles

Systematically identifies technology stack vulnerabilities, researches known CVEs, and validates exploitability using public proof-of-concept code.

Tracks and prioritizes cybersecurity vulnerabilities by monitoring CVE databases, analyzing CVSS scores, and facilitating patch management.

Retrieves and processes official documentation for creative writing resources, tools, and style guides to support writing research and reference.

Generates dynamic narrative routing and path-finding strategies for creative writing projects, mapping story progression and character journey transitions.

Provides detailed, constructive literary critique for creative writing drafts, analyzing plot structure, character development, dialogue, and narrative coherence.